Terms of Service

Last updated: April 17, 2026

Welcome to Pranikas. These Terms of Service govern your access to and use of our website, products, services, and any purchases made through our online store.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced herein or available on our website, including our Privacy Policy, Shipping Policy, and Return, Exchange & Refund Policy.

If you do not agree to all the terms and conditions of this agreement, you should not access the website or use any of our services.

1. Overview

This website is operated by Pranikas, a brand operated by The Core Chapter Sdn Bhd (SSM Registration No.: 202501020575 (1621988-P)). Throughout the site, the terms “we”, “us”, and “our” refer to Pranikas and/or The Core Chapter Sdn Bhd, as applicable. We offer this website, including all information, tools, and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

These Terms of Service apply to all users of the site, including without limitation browsers, customers, merchants, vendors, and contributors of content.

2. Eligibility to Use Our Website

By agreeing to these Terms of Service, you represent that:

• you are at least the age of majority in your state or country of residence; or

• you are using this website under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction through the use of our website.

3. Online Store Terms

You agree not to use our website or products:

• for any unlawful purpose;

• to solicit others to perform unlawful acts;

• to infringe upon our intellectual property rights or the rights of others;

• to upload or transmit malicious code, viruses, or harmful software;

• to interfere with or circumvent the security features of the website;

• to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

Any breach of these Terms may result in immediate termination of your access to our services.

4. Product Information and Availability

We make every effort to display our products, colours, measurements, descriptions, and details as accurately as possible. However:

• actual colours may vary depending on your device screen settings;

• fabric texture, embroidery placement, print placement, and finishing may vary slightly;

• measurements may vary within a reasonable tolerance due to the nature of garment production;

• products may appear different in person due to lighting, photography, or monitor settings.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, or change product details at any time without notice.

5. Pricing and Payment

All prices displayed on our website are in MYR, unless otherwise stated.

We reserve the right to change pricing at any time without prior notice. While we aim to ensure all pricing information is accurate, errors may occasionally occur. In the event of a pricing, description, or system error, we reserve the right to cancel or refuse any order placed for the affected item, even if payment has already been made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made through our website. We may refuse, limit, or cancel orders that appear to be placed by dealers, resellers, distributors, or parties engaging in suspicious, abusive, or fraudulent behaviour.

If your payment is declined, reversed, flagged, or not successfully processed, we may cancel your order without liability.

6. Order Acceptance and Cancellation

Once an order is placed, you will receive an order confirmation email or notification. This confirmation does not guarantee acceptance of your order.

We reserve the right, at our sole discretion, to:

• accept or reject any order;

• limit quantities purchased per person, household, or order;

• cancel orders suspected of fraud, unauthorized activity, misuse of promotional offers, or resale intent;

• refuse service to anyone at any time for any lawful reason.

If we cancel your order after payment has been successfully processed, we will issue a refund for the amount paid, subject to the payment processor’s timelines.

Orders cannot be amended or cancelled once they have been processed for fulfillment, except where required by law or expressly stated in a separate policy.

7. Shipping and Delivery

Shipping timelines provided on our website are estimates only and are not guaranteed. Delays may occur due to courier disruptions, customs clearance, public holidays, peak sale periods, weather conditions, incomplete address details, or events outside our control.

You are responsible for ensuring that all shipping information provided is accurate and complete. We are not liable for delays, failed deliveries, or additional charges arising from incorrect or incomplete information submitted by you.

For international orders:

• customs duties, import taxes, handling fees, and local charges may apply depending on your destination country;

• such charges are the customer’s responsibility unless otherwise stated;

• delivery times may vary due to customs procedures.

If a parcel is returned to us due to failed delivery, refusal, or incorrect shipping details, additional redelivery charges may apply.

Please refer to our Shipping Policy for more details.

8. Returns, Exchanges, Refunds, and Store Credit

Returns, exchanges, refunds, and store credits are governed by our Return, Exchange & Refund Policy, which forms part of these Terms of Service.

We reserve the right to reject any return, exchange, refund, or store credit request that does not comply with our stated policy requirements, including requests involving worn, washed, altered, damaged, or non-eligible items.

Unless otherwise stated in our Return, Exchange & Refund Policy, items marked as sale, promotional, clearance, markdown, final sale, campaign special, bundled promotional items, free gifts, customised items, altered items, made-to-order items, or non-returnable hygiene-sensitive items may not be eligible for return, exchange, or refund unless the item is defective or incorrect, or unless otherwise required by law.

9. Promotions, Discount Codes, and Campaigns

From time to time, we may run promotions, offer discount codes, vouchers, loyalty rewards, gifts-with-purchase, preorder offers, or limited-time campaigns.

Unless otherwise stated:

• promotions cannot be combined;

• discount codes must be entered at checkout to be valid;

• discounts cannot be applied retroactively after an order is placed;

• promotions cannot be exchanged for cash;

• misuse, duplication, unauthorized sharing, or manipulation of any promotion may result in order cancellation or account restriction.

We reserve the right to amend, suspend, or withdraw any promotion, campaign, or offer at any time without prior notice.

10. Accounts and User Submissions

You may be required to create an account to access certain features of our website. You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your device.

You agree that any information you provide to us is accurate, current, and complete.

If you submit reviews, comments, suggestions, testimonials, photos, videos, tags, or other content to us, whether online, by email, social media, or otherwise, you grant us a non-exclusive, royalty-free, worldwide, transferable right to use, reproduce, edit, publish, display, and distribute such content for marketing, editorial, promotional, or operational purposes, unless otherwise agreed in writing.

You must not submit content that is unlawful, misleading, defamatory, obscene, infringing, or otherwise objectionable.

11. Intellectual Property

All content on this website, including but not limited to:

• brand names,

• logos,

• graphics,

• product photography,

• videos,

• written copy,

• website design,

• page layouts,

• icons,

• downloads, and

• trademarks

is owned by or licensed to Pranikas and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, republish, sell, or commercially exploit any content from our website without our prior written consent.

Any unauthorized use of our content, product images, branding, or design elements is strictly prohibited.

12. Third-Party Tools, Platforms, and Links

Our website may contain access to third-party tools, integrations, payment gateways, apps, or links to third-party websites.

We provide access to such services “as is” and “as available” without warranties, endorsements, or liability regarding their content, functionality, availability, or security. Your use of third-party services is entirely at your own risk and subject to the terms and policies of those third parties.

We are not responsible for any damage, loss, or issue caused by your interaction with third-party websites, payment platforms, logistics providers, or external services.

13. Accuracy, Completeness, and Timeliness of Information

We are not responsible if information made available on this website is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or complete sources where appropriate.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information unless required by law.

14. Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content:

• for unlawful purposes;

• to violate any laws or regulations;

• to infringe upon our rights or the rights of others;

• to harass, abuse, insult, defame, threaten, or discriminate;

• to submit false or misleading information;

• to upload malicious code;

• to collect or track the personal information of others;

• to spam, phish, scrape, crawl, mirror, or exploit our site without authorization;

• to attempt to bypass website restrictions or security measures.

We reserve the right to terminate your use of the Service for violating any prohibited uses.

15. Disclaimer of Warranties

Our website, services, and all products are provided on an “as is” and “as available” basis, unless otherwise required by law.

We do not guarantee that:

• your use of our website will be uninterrupted, timely, secure, or error-free;

• results obtained from using the site will be accurate or reliable;

• defects will be corrected immediately;

• the website will be free from viruses or other harmful components.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, durability, title, and non-infringement.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Pranikas, its directors, employees, affiliates, agents, contractors, service providers, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, purchase of products, or inability to use our services.

This includes, without limitation, any loss of profits, loss of data, loss of opportunity, service interruption, delivery delays, website errors, pricing errors, or damage arising from third-party services.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

17. Indemnity

You agree to indemnify, defend, and hold harmless Pranikas and our affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from any claim, demand, loss, liability, damage, or expense, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

18. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

19. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

20. Termination

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms at any time by ceasing to use our website.

We may terminate or suspend your access to our website or services at any time without notice if, in our sole judgment, you fail to comply with these Terms.

21. Entire Agreement

These Terms of Service, together with any policies or operating rules posted by us on this website, constitute the entire agreement between you and us and govern your use of the Service, superseding any prior agreements, communications, or proposals.

22. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of Malaysia, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms, your use of the website, or any purchase made through our store shall be subject to the exclusive jurisdiction of the courts of Malaysia, unless otherwise required by applicable consumer law.

23. Changes to These Terms

We reserve the right to update, amend, or replace any part of these Terms of Service at any time by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the website following any changes constitutes acceptance of those changes.

24. Contact Information

Questions about these Terms of Service should be sent to us at:

Email: support@pranikas.shop
Business Hours: Monday to Friday, 10:00 AM – 5:00 PM
Brand: Pranikas
Operated By: The Core Chapter Sdn Bhd
SSM Registration No.: 202501020575 (1621988-P)
Address: No. 67, Jalan Nagasari, Segamat, JHR, 85000, MY