Shipping policy

Shipping Policy

Last updated: April 17, 2026

At Pranikas, we want your order to reach you smoothly, safely, and with clear expectations from checkout to delivery. This Shipping Policy explains how we process, dispatch, and deliver orders within Malaysia and to international destinations.

By placing an order with us, you agree to the terms below.

1. Order Processing

Orders are processed during our business hours:

Monday to Friday, 10:00 AM – 5:00 PM
Closed on weekends and public holidays.

Orders are usually processed within 1 to 3 business days after payment is successfully confirmed.

Please note that order processing time is separate from shipping transit time shown at checkout or in delivery estimates.

Please note:

  • Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

  • Orders that require payment review, address verification, or stock confirmation may take slightly longer to process.

  • During festive periods, sale campaigns, promo campaigns, new launches, pre-order drops, or high-order-volume periods, processing may take longer than usual.

  • If one or more items in your order are unavailable, delayed, or require additional verification, we may contact you before dispatch.

  • We reserve the right to cancel and refund an order before dispatch if fulfillment is not possible.

2. Processing Cut-Offs

Where possible, we aim to begin fulfillment promptly after payment is confirmed. However, same-day packing or dispatch is not guaranteed, especially during campaigns, peak periods, or when orders are placed near the end of business hours.

Any estimated processing cut-off displayed during a campaign, launch, or promotional period is indicative only and may change based on operational volume.

3. Shipping Coverage

We currently ship:

  • Within Malaysia

  • Internationally to selected countries

If your country is not available at checkout, it means shipping is currently unavailable to that destination.

For certain destinations, we may require manual review of the order before shipment is confirmed.

4. Shipping Rates

Shipping charges are calculated based on factors such as:

  • delivery location

  • parcel weight or volumetric weight

  • courier rates

  • promotional shipping offers, if any

  • special packing or handling requirements, where applicable

The final shipping fee will be shown at checkout before payment is completed.

From time to time, we may offer free shipping or shipping promotions on selected orders, locations, products, or campaign periods. Any such offer will be subject to the specific terms stated at the time of the promotion and may be changed or withdrawn without prior notice.

5. Estimated Delivery Times

Delivery timelines are estimates only and begin after dispatch, not from the time the order is placed.

Malaysia

Estimated delivery after dispatch:

  • West Malaysia: approximately 2 to 5 business days

  • East Malaysia: approximately 3 to 8 business days

International

Estimated delivery after dispatch:

  • approximately 5 to 14 business days, depending on destination, customs clearance, and local courier handling

These timelines are not guaranteed and may vary due to:

  • courier network conditions

  • festive peaks, campaign periods, and public holidays

  • weather disruptions

  • customs inspections or border clearance

  • remote or non-serviceable areas

  • incorrect or incomplete shipping details

  • failed delivery attempts

6. Dispatch Confirmation and Tracking

Once your order has been packed and dispatched, you will receive a shipping confirmation with tracking details, where available.

Please allow some time for the tracking link to update after dispatch, as courier systems may require time to reflect the latest parcel scan.

It is the customer’s responsibility to monitor the tracking updates after dispatch and ensure they are available to receive the parcel where necessary.

7. Split Shipments

In some cases, your order may be shipped in more than one parcel. This may happen when:

  • items are packed separately for protection

  • part of the order is ready earlier

  • certain items are dispatched from different stock locations

  • parcel size or courier limitations require separate handling

  • pre-order and ready-stock items are combined in one order

If this happens, you may receive separate tracking updates.

8. Address Accuracy

Please make sure your shipping address, phone number, and email address are correct before completing your order.

Pranikas is not responsible for delivery issues caused by:

  • incomplete address details

  • incorrect postcode

  • wrong phone number

  • failed delivery due to recipient unavailability

  • unclaimed parcels

  • outdated or inaccessible delivery instructions

If a parcel is returned to us due to an incorrect address or failed delivery attempt, any re-delivery cost may need to be borne by the customer.

9. Changes to Shipping Details

If you need to change your shipping details after placing an order, please contact us as soon as possible at support@pranikas.shop.

We will try our best to assist, but we cannot guarantee that changes can be made once an order has entered processing, packing, or dispatch.

Once an order has been handed over to the courier, shipping details generally cannot be amended by us.

10. Failed Deliveries and Returned Parcels

If a parcel is returned to us because:

  • the address provided was incorrect or incomplete

  • the parcel was unclaimed

  • delivery attempts were unsuccessful

  • the parcel was refused by the recipient

  • customs clearance requirements were not completed by the recipient

we may contact you to arrange re-delivery.

Please note:

  • additional shipping charges may apply for re-delivery

  • if you no longer want the order after it is returned to us, any refund, exchange, or store credit will be handled according to our return, exchange, refund, sale item, and damaged/wrong item policies, where applicable

  • original shipping fees are generally non-refundable once the parcel has been dispatched

11. Delays Outside Our Control

While we aim to dispatch and deliver as smoothly as possible, delays can happen due to circumstances beyond our control, including:

  • courier delays

  • customs clearance procedures

  • flight or transport disruptions

  • weather events

  • public holidays

  • force majeure events

  • operational disruptions affecting logistics partners

Pranikas will not be liable for delays caused by third-party logistics providers or customs authorities, but we will do our best to assist you in tracking and follow-up where possible.

12. International Duties, Taxes, and Customs

International orders may be subject to:

  • import duties

  • customs fees

  • local taxes

  • handling or brokerage charges

These charges are determined by the destination country and are usually not included in the product price or shipping fee unless clearly stated otherwise.

The customer is responsible for any customs duties, import taxes, or related charges required by the destination country.

International orders may also be delayed by customs inspections, border controls, local import procedures, or payment of destination-country charges.

If an international order is refused, abandoned, or returned because customs charges were not paid, any approved credit or refund will be subject to deductions for shipping, return handling, customs-related charges, and any other costs incurred. For international orders, any approved non-cash resolution may be issued as store credit only, in line with our return and refund handling for international purchases.

13. Pre-Order or Special Items

If your order includes a pre-order, made-to-order, special production, or personalised item, the processing timeline may be longer.

Where applicable, the estimated preparation period will be stated on the product page. If one order contains both ready-stock and pre-order items, we may hold the order and ship everything together unless stated otherwise.

If you require a split shipment for such orders, additional shipping charges may apply.

14. Risk After Delivery

Once a parcel is marked as delivered by the courier to the address provided at checkout, the order is considered fulfilled.

If your parcel shows as delivered but you cannot locate it, please:

  • check with household members, reception, security, or neighbours

  • check your mailbox, parcel area, or safe drop point

  • contact the courier directly where appropriate

  • contact us promptly so we can assist with a courier follow-up

This section does not affect your ability to contact us if you believe you received the wrong item or an item that arrived damaged.

15. Missing, Lost, or Delayed Parcels

If your parcel appears delayed, lost in transit, or incorrectly marked, please contact us as soon as possible.

To help us investigate quickly, please include:

  • your order number

  • full name

  • shipping address

  • tracking number

  • brief explanation of the issue

We will do our best to assist with courier follow-up. Please note that investigation and resolution timelines depend on the courier and destination.

If a parcel is officially confirmed by the courier as lost in transit, we will review the matter and offer an appropriate resolution in accordance with our internal claims process and applicable policy handling.

16. Shipping Restrictions

We reserve the right to:

  • decline shipment to certain regions or countries

  • cancel and refund orders that cannot be fulfilled due to shipping restrictions

  • request additional verification before dispatch for security purposes

  • restrict shipment of certain items, promotions, or services to selected territories only

17. Separate Policies

This Shipping Policy should be read together with our other store policies, including our policies on:

  • returns, exchanges, and refunds

  • sale or promotional items

  • damaged or wrong items

  • terms of service

  • privacy matters

If there is any issue relating to the outcome of a shipment after delivery or return, the relevant policy for that issue will also apply.

18. Contact Us

If you have any questions about shipping or delivery, please contact us:

Pranikas Shop
Email: support@pranikas.shop
Address: No. 67, Jalan Nagasari, Segamat, JHR, 85000, MY
Business Hours: Monday to Friday, 10:00 AM – 5:00 PM