Privacy policy

Privacy Policy

Last updated: 17 April 2026

At Pranikas Shop (“Pranikas”, “we”, “our”, or “us”), operated by The Core Chapter Sdn Bhd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, create an account, sign up for our marketing, contact us, or otherwise interact with our services.

Our store is powered by Shopify, which helps us provide our website, checkout, payment, and related e-commerce services.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Pranikas Shop
Company: The Core Chapter Sdn Bhd
Email: support@pranikas.shop
Address: No. 67, Jalan Nagasari, Segamat, JHR, 85000, MY
Business Hours: Monday to Friday, 10:00 AM – 5:00 PM

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, you may contact us using the details above.

2. Personal Information We Collect

We may collect personal information that identifies you or can reasonably be linked to you, depending on how you interact with us.

This may include:

Contact Information

Full name
Email address
Phone number
Billing address
Shipping address

Order and Transaction Information

Products viewed, added to cart, wishlist, purchased, returned, exchanged, or cancelled
Order history
Payment method details
Payment confirmation
Delivery and fulfillment details

Account Information

Username
Password
Preferences and settings
Saved account details

Communications

Messages sent to us by email, contact form, social media, WhatsApp, or customer support channels
Reviews, feedback, and other submissions

Device and Usage Information

IP address
Browser type
Device type
Operating system
Website usage behavior
Pages viewed and time spent on our site
Referral source and interaction data

Marketing and Preference Information

Email or SMS subscription preferences
Campaign engagement
Product interests
Ad interactions

Security and Fraud Prevention Information

Information used to authenticate transactions, detect suspicious activity, and help protect our store and customers

3. How We Collect Your Information

We may collect personal information in the following ways:

Directly from you when you place an order, create an account, subscribe to our emails, contact us, enter a promotion, submit a review, or otherwise communicate with us
Automatically through your use of our website using cookies, pixels, tags, and similar technologies
From Shopify and service providers who help us operate our website and business
From third parties such as payment processors, shipping partners, analytics tools, marketing platforms, and fraud prevention providers

4. How We Use Your Information

We use your personal information for legitimate business purposes, including:

To Provide Our Services

Process orders and payments
Arrange shipping and delivery
Facilitate returns and exchanges
Manage customer accounts
Provide customer support

To Improve Your Shopping Experience

Personalize your experience on our website
Remember your preferences and cart
Recommend products you may be interested in
Improve our website, services, and product offerings

To Communicate With You

Send order confirmations and shipping updates
Respond to inquiries and support requests
Provide service-related notices
Send restock alerts or account-related messages

For Marketing and Promotions

Send newsletters, promotions, launch announcements, and special offers
Show relevant ads on our website or third-party platforms
Measure the effectiveness of marketing campaigns

For Security and Fraud Prevention

Verify transactions
Detect and investigate fraudulent or suspicious activity
Protect our business, website, customers, and service providers

To Comply With Legal Obligations

Maintain proper business and transaction records
Comply with applicable laws, regulations, and legal requests
Enforce our policies, rights, and agreements

5. Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to operate and improve our website and services.

These technologies help us:

keep the website functioning properly;
remember your preferences and shopping cart;
understand how visitors use our website;
improve site performance and user experience;
support analytics and reporting;
deliver relevant advertising and remarketing;
measure the effectiveness of campaigns.

Some third-party services we use, including Shopify and marketing or analytics providers, may also use these technologies.

You can manage cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Marketing Communications

If you subscribe to our newsletter or opt in to receive promotional messages, we may send you:

promotions and special offers;
launch updates;
restock alerts;
brand news;
curated recommendations;
other marketing communications.

You may opt out of receiving marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send you non-promotional messages relating to your orders, account, returns, exchanges, or customer service.

7. How We Share Your Information

We do not sell your personal information in the ordinary sense of selling customer lists for cash. However, we may share your personal information where necessary to operate our business and provide our services.

We may share your information with:

Shopify, which powers our e-commerce store
Payment processors for secure payment handling
Shipping, logistics, and fulfillment partners for order delivery
Technology, hosting, and cloud service providers
Customer service and communication platforms
Marketing, analytics, and advertising partners
Fraud prevention and security providers
Professional advisers such as lawyers, accountants, auditors, or insurers
Government authorities, regulators, or law enforcement where required by law

We may also disclose your information:

when you request or direct us to do so;
where necessary to complete your purchase or requested service;
in connection with a merger, acquisition, restructuring, financing, or sale of business assets;
to protect our rights, property, safety, customers, or operations.

8. Shopify and Third-Party Platforms

Our website is hosted on Shopify. As part of operating our store, some information you provide may be processed by Shopify and by Shopify-authorized service providers.

We may also use third-party tools and apps that support:

checkout and payments;
shipping and tracking;
email marketing;
analytics and performance tracking;
customer service;
reviews and user experience;
fraud prevention and store operations.

These third parties may process your data in accordance with their own privacy policies and applicable laws.

9. International Data Transfers

Some of our service providers or technology partners may be located outside Malaysia. As a result, your personal information may be transferred to, stored in, or processed in other countries.

Where this happens, we take reasonable steps to ensure that your information is handled securely and with appropriate safeguards.

10. Data Retention

We retain your personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including to:

provide our services to you;
maintain transaction records;
comply with legal, tax, accounting, and regulatory obligations;
resolve disputes;
enforce our terms and policies.

When your personal information is no longer needed, we will take reasonable steps to securely delete, destroy, anonymize, or de-identify it.

11. Security

We take reasonable administrative, technical, and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, and destruction.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We recommend that you do not send highly sensitive information through unsecured channels.

12. Your Rights

Subject to applicable law, you may have the right to:

request access to your personal information;
request correction of inaccurate or incomplete personal information;
withdraw consent where processing is based on consent;
request deletion of your personal information in appropriate circumstances;
object to or restrict certain processing;
opt out of direct marketing communications;
make a complaint regarding how your personal information is handled.

To exercise any of these rights, please contact us at support@pranikas.shop.

We may need to verify your identity before processing your request.

13. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children in a manner not permitted by law.

If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.

14. Third-Party Links

Our website may contain links to third-party websites, apps, or platforms. We are not responsible for the privacy, security, or content practices of those third parties.

We encourage you to review their privacy policies before providing them with your personal information.

15. User-Generated Content and Social Media

If you submit reviews, testimonials, photos, comments, or other content to us, or tag us on social media, we may use or display that content on our website, social channels, or marketing materials, subject to applicable rights and permissions.

Please only share content that you are comfortable making public.

16. Complaints

If you have any concerns about how we handle your personal information, please contact us first at support@pranikas.shop so we can try to resolve the matter.

If applicable under law, you may also have the right to lodge a complaint with the relevant data protection authority.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, business operations, technologies, legal requirements, or platform settings.

Any updates will be posted on this page with the revised “Last updated” date.

Your continued use of our website after any changes are posted means you acknowledge the updated Privacy Policy.

18. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at: